COMPLAINTS PROCEDURE

Hamiltons Marketing Ltd takes every client complaint seriously and can always endeavour to cope with these questions fair and professional manner. However, if you think the end result isn't for your satisfaction, then please find below the particulars in our official complaints procedure:

1. You are able to register your complaint on paper to Hamiltons Marketing Ltd, 23 Baltimore Road, Great Barr, Birmingham, B42 1DD,
. by e-mail to info@mis-sold-ppi.co.uk or by telephone to 0121 357 7481 - clearly setting out the reasons behind the complaint.

2. Hamiltons Marketing Ltd reserves the authority to reject a complaint that's lodged more than 6 weeks following the client first grew to become conscious of the reason for the said complaint. Each situation is going to be judged by itself merits there might be instances where we'll waive this requirement at our discretion. We'll confirm on paper whenever a complaint has been manufactured outdoors time limit which we are ready to consider.

3. We'll answer your complaint on paper within 5 business business days of their receipt. The stated reply will retain the title from the designated employee handling your complaint with respect to Hamiltons Marketing Ltd. Whenever we can, the designated employee won't have been directly active in the matter that is subject from the complaint and also the same employee may have complete authority to stay the complaint.

4.Inside a period of time of 4 days from first getting a complaint, we'll give back either from the following:

a) A conclusive response which sufficiently addresses the complaint or:

b) A continuing response, that will illustrate why we're not able to provide a sufficient conclusion towards the stated complaint. Additionally, an additional contact date will be presented for you.

5. Inside a period of time of eight days after getting a complaint we'll give back either from the following:

a) A conclusive response which sufficiently addresses the complaint or:

b) An answer which:

(i) describes why we're still not capable of achieve a conclusive response clearly setting out the reason why for that additional delay and giving a sign of whenever we be prepared to have the ability to give a final response which sufficiently addresses the stated complaint: and

(ii) Notifies you that you might alternatively refer the stated complaint towards the Claims Management Regulator, whose particulars receive below.

6) Where we choose that redress is suitable, we offer fair compensation for just about any functions or omissions that we're responsible. Appropriate redress might not be financial it might involve an apology, a deal to complete the job again or even the refund of the fee.

7) In case you are dissatisfied with this response or if your complaint isn't satisfactorily resolved after eight days you're titled to touch on your complaint to:

Claims Management Regulator

PO Box 7824

Burton On Trent

Staffordshire

DE14 9DP